Credits and Billing
Managing credits for SMS, WhatsApp, and paid extensions, automatic top-ups, and billing information.
Credits and Billing
Credits are the internal currency in Reservine for paid services -- SMS notifications, WhatsApp messages, and extension subscriptions.
Credit System
Credits are a prepaid balance from which charges are automatically deducted. You can view your balance in Settings > Credits.
| Service | Billing |
|---|---|
| SMS notifications | Per message sent |
| WhatsApp messages | Per message sent |
| Paid extensions | Monthly or annual fee |
Topping Up Credits
Manual Top-Up
In Settings > Credits, click Top Up Credits, choose the amount, and confirm. Credits are added immediately.
Automatic Top-Up
Set up automatic top-ups so you never run out of credits:
| Mode | Description |
|---|---|
| Fixed amount | Always tops up a specific amount (e.g., $20) |
| Calculated amount | Automatically based on your average monthly usage |
Set a threshold (minimum balance to trigger the top-up) and optionally a maximum cap for the calculated amount.
If you run out of credits and automatic top-up is not set up, SMS and WhatsApp notifications will not be sent. We recommend enabling automatic top-up.
Billing Information
Set up in Settings > Billing:
Company Details
| Field | Description |
|---|---|
| Company name | Displayed on invoices |
| Company ID | Company identification number |
| Tax ID | Tax identification number (if VAT registered) |
For Czech companies, automatic lookup from the ARES registry is available -- enter your Company ID and the system will fetch the details.
Contact Details
Billing email, phone, address, and country. Email and phone may require verification with a code.
Usage Overview
On the credits page, you can see the history: date, service type, amount, and balance after each transaction.
Troubleshooting
| Problem | Solution |
|---|---|
| SMS/WhatsApp messages aren't being sent | Check your credit balance |
| Automatic top-up isn't working | Verify that it's enabled and the payment method is valid |
| Business lookup didn't find the company | Verify the Company ID; the registry may be temporarily unavailable |
Related Pages
- Extensions -- marketplace of add-ons that may consume credits