Accept Bookings
A complete guide to managing reservations - from the admin calendar and customer booking flow to cancellations and compensations.
Accept Bookings
This section covers the entire lifecycle of a reservation in Reservine - from the moment a customer starts selecting a time slot through to service completion or cancellation. You'll find guides for both administrators and for understanding the customer's perspective.
What's Inside
| Topic | Description | Audience |
|---|---|---|
| Calendar | The main admin view of all reservations and blocks | Administrators |
| Manage Reservations | Table view with filtering and sorting of reservations | Administrators |
| Reservation Detail | Full details, status changes, notes, and payments | Administrators |
| Booking Flow | How customers create reservations in both branch types | Administrators & Customers |
| Cart & Checkout | 4 steps from cart to order confirmation | Administrators & Customers |
| Reschedule & Cancel | Rescheduling, cancellation, and customer compensation | Administrators |
| Branch Types | Comparison of PrivateSpace and ServiceProvider and their impact on the booking flow | Administrators |
How the Sections Connect
The reservation process has two sides. The admin side (calendar, management, detail) is what you see as the operator. The customer side (booking flow, cart) is what your customers see when creating a reservation.
Both sides are connected in real time - as soon as a customer creates a reservation, it immediately appears in your calendar. Likewise, changes you make (cancellation, rescheduling) are reflected in the customer's account.
If you're just getting started with Reservine and haven't set up your calendar and services yet, we recommend going through the Getting Started and Branch Setup sections first.
Quick Start
If you want to start accepting bookings right away:
- Make sure you have at least one branch set up with services and employees
- Open the Calendar in the admin panel - this is your main working tool
- Share the link to your branch with customers so they can create reservations
- Monitor incoming reservations in the calendar and manage them from the reservation detail